This policy outlines how TAYLORDESIGNEDIT operates. By making a purchase, you acknowledge that you understand and agree to the booking details outlined below, as well as the information provided on other pages of this site. Additional details about our design process and policies will be shared during the onboarding phase.

 

CLIENTELE NOTICE

TaylorDesignedlt now specifically works with feminine business industries ONLY. Ex: Hair, Lashes, Skincare, Beauty & more. If you have any questions regarding your business industry, please contact us before booking a service. If a Client books a service without aligning with this policy, the order will be canceled & refunded immediately.

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before booking

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Before booking online, we highly encourage all potential AND returning Clients to review the following details below & ensure they have all necessary information to create a smooth designing & onboarding process!

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• Before booking a desired service, it's mandatory for all Clients to have a confirmed business name & confirmed brand colors + hex codes.

• Clients must understand the service of interest, it's description & requirements.

• Clients must prepare & provide a clear concept each service of interest. (Freestyle is NOT an option).

• Clients may submit photos to reference for their project, but we will not accept photos of other designers' work!

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services

All services are personally completed and delivered by Taylor of TaylorDesignedit. Most services are provided as digital high quality JPG/PNG files, with no editable files sent. PSD files may be given upon request for an additonal cost of $20 per PSD file. Physical shipments are not offered; All services are digital.

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payments

To secure a service, the client must purchase the desired service(s) through TaylorDesignedIt.com or arrange payment via invoice.

 

During checkout, the client is required to provide their first and last name. The billing and shipping addresses must match; otherwise, the order will be canceled, and a refund will be issued immediately.

 

After booking, additional fees may apply based on the client's specific requests and will be invoiced or paid online. Deposits may be required for select services, and all payment terms are final and non-negotiable.

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refunds

Due to the nature of our services, refunds will not be issued & all sales are final, unless at our discretion.

 

In the event that the Client disrupts the design process or becomes challenging to work with, the project will be canceled without refund.

 

If the Client is dissatisfied with a project's outcome, we will make every effort to address concerns, but we will not refund the Client due to their unsatisfactory. The Client must express concerns before project completion; otherwise, an additional charge or re-booking may apply for post-completion adjustments.

 

Any services purchased as instant digital download are non-refundable.​​​​​

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Response

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Response time from TaylorDesignedIt usually range between 1 - 3 business days. Delay in client responses will result in project delays. If the Client does not respond for more than 3 days, their projects will be at risk of project rescheduling. Project rescheduling is when we take a 10 day period from working on the Client's project, to give the Client a chance & a time to refocus on the project. Cancellation & refund options are not be available during this period. Project rescheduling is non-negotiable. After TaylorDesignedIt confirms with the Client that their project has been rescheduled, Clients may have a chance to resume work 10 days later, but continued unresponsiveness or delays in communication/cooperation will lead to complete project cancellation without a refund.

 

Excessive texting/emails during the design process is discouraged for efficient communication and project outcomes. 

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If a client initiates communication after 10 days from the time of booking without completing the onboarding process, a $50 fee will be charged to proceed. Clients who have started onboarding but abandoned communication for more than 10 days will be charged $25 to resume. If communication lapses exceed 20 days, a $75 fee will be required to continue. For delays beyond 30 days, the fee will increase to $125.

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For any questions, or concerns - please email us at taylordesigneditt@gmail.com or message us on instagram @taylordesignedit