This policy outlines how TAYLORDESIGNEDIT operates. By making a purchase, you acknowledge that you understand and agree to the booking details outlined below, as well as the information provided on other pages of this site. Additional details about our design process and policies will be shared to all Clients during the onboarding phase.

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TEMPORARY INCREASED TURNAROUND & RESPONSE TIME NOTICE

As of January 2025, we've experienced an increase in clientele & workload, we are prioritizing attention and perfection for all clients and projects. Our goal is not to rush but to maintain a consistent yet efficient process while ensuring the highest quality of work.

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Please understand that additional time may be required for responses, discussions, and project initiation during this period. This approach allows us to carefully manage our workload without compromising the quality of your project.

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We kindly ask all new clients to allow an additional one (1) week for estimated turnaround times. For example, if the standard turnaround is 3-5 days, it may extend to 3-12 days until further notice.

 

If you have any questions or concerns about this notice, feel free to email us at info@taylordesignedit.com or send us a DM on Instagram.

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Thank you for your understanding and patience as we work to serve everyone with the care and precision they deserve.

 

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CLIENTELE NOTICE

TaylorDesignedlt now specifically works with feminine business industries ONLY. Ex: Hair, Lashes, Skincare, Beauty & more. If you have any questions regarding your business industry, please contact us before booking a service. If a Client books a service without aligning with this policy, the order will be canceled & refunded immediately.

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How it works

• Clients will choose 1 or more services to book.​

• Clients must previously prepare all concepts, ideas, colors, etc before booking.

• After booking, Clients will submit a quick Onboarding Form sent to their email.

• Once filled out, Clients will have details confirmed with Taylor via email discussion.

• After confirmed, project will be scheduled and documents (contract + questionnaire) will be shared.

• Clients will be informed of the project start date, this start date = the beginning of turnaround time.​

• Drafts are shared once completed and the Client must confirm or make changes to drafts.

• Requested changes will increase turnaround time and may require additional days to complete.

• After Client confirms the draft, they'll be sent another contract confirming completion of project.

• Once signed, final files are sent over :)

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before booking

​Before booking online, we highly encourage all potential AND returning Clients to review the following details below to ensure they have all necessary information to create a smooth designing & onboarding process!

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• Before booking a desired service, it's mandatory for all Clients to have a confirmed business name & confirmed brand colors + hex codes.

• Clients must understand the service of interest, it's description & requirements.

• Clients must prepare & provide a clear concept for each service of interest. 

• Clients may submit photos to reference for their project, but we will not accept photos of other designers' work!

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services

All services are personally completed and delivered by Taylor of TaylorDesignedit. Most services are provided as digital high quality JPG/PNG files, with no editable files sent. PSD files may be given upon request for an additonal cost of $65 per PSD file. Physical shipments are not offered; All services are digital.

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payments

To secure a service, the client must purchase the desired service(s) through TaylorDesignedIt.com or arrange payment via invoice.

 

During checkout, the client is required to provide their first and last name. The billing and shipping addresses must match; otherwise, the order will be canceled, and a refund will be issued immediately.

 

After booking, additional fees may apply based on the client's specific requests and will be invoiced or paid online. Deposits may be required for select services, and all payment terms are final and non-negotiable.

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cancellation + return

If the Client wishes to cancel the project, Clients may be eligible for a full refund if they urgently contact us within 48 hours of purchasing the service. Refund requests made after the 48-hour window will not be honored.

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refunds

Due to the nature of our services, all sales are final, and refunds will not be issued except under the conditions stated in the cancellation policy.​​

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If the Client disrupts the design process or becomes uncooperative or difficult to work with, TaylorDesignedIt reserves the right to cancel the project without providing a refund.

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If the Client is dissatisfied with the outcome of a project, we will make every effort to address their concerns during the design process. However, dissatisfaction with the final product does not qualify for a refund. Clients must express any concerns prior to project completion. Post-completion adjustments will require an additional charge or re-booking.

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Please note that any services purchased as instant digital downloads are strictly non-refundable.

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Response

​At TaylorDesignedIt, maintaining clear and timely communication is essential for project success. Response times from TaylorDesignedIt typically range between 1–3 business days. Any delays in client responses can impact the project timeline and may result in project rescheduling or late fees, as outlined in this policy. 

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Active Projects

​For projects in the design or revision phase, it is crucial for clients to remain responsive to maintain progress. If a client does not respond for more than three days during this phase, the project will be subject to project rescheduling. This means a mandatory 10-day pause will be implemented, giving the client an opportunity to refocus on the project. 

 

During this rescheduling period, cancellation or refunds will not be available. After the 10-day pause, the client may resume work on the project. However, if unresponsiveness or delays persist, the project will be canceled entirely without the option of a refund. This policy is strictly non-negotiable.

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Before Onboarding Or Project Start

Clients who fail to complete the onboarding process or delay communication for more than 10 days from the time of booking will incur late fees to proceed. These fees are structured to account for the duration of the delay:

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• For delays between 10 and 20 days, a $50 late fee will apply.

• For delays between 21 and 30 days, the fee will increase to $75.

• For delays extending beyond 30 days, the fee will rise to $125, with an additional $10 added for each subsequent week of unresponsiveness.

• For delays extending beyond 2 months, the project will be canceled, and the Client may be eligible for a refund of up to 40%. (Refund eligibility and amount are not guaranteed but will be assessed based on the circumstances, with a maximum refund limit of 40%.)

 

These fees ensure that TaylorDesignedIt can maintain efficient scheduling and workflow while accommodating client delays.​​ This policy is designed to encourage consistent communication and keep the project on track, ensuring a seamless experience for all parties involved.

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​Efficient Communication During Projects

To maintain efficiency and achieve the best outcomes, excessive communication such as frequent emails or texts during the design process is discouraged. Clients are encouraged to consolidate their inquiries and update requests to streamline communication and ensure smooth progress.

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For any questions, or concerns - please email us at info@taylordesignedit.com