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Clientele Notice

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TaylorDesignedlt specifically works with feminine business industries, or women-led businesses only. 

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[Ex: Hair, Lashes, Skincare, Beauty, Fashion & more]

 

If you have any questions regarding your business industry, please contact us before booking a service. If a Client books a service without aligning with this policy, the order will be canceled & refunded immediately.

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How Our Process Works

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• Clients will choose 1 or more services to book.​

• Clients must be prepared to explain all concepts, ideas, colors, etc for each service.

• After booking, Clients will submit a quick Onboarding Form sent to their email.

• Once filled out, submissions will be reviewed.

• From there, projects will be scheduled and formal documents (contract + questionnaire) will be shared.

• Clients will be informed of the project start date, this start date = the beginning of turnaround time.​

• Drafts are shared once completed and the Client must confirm or make changes to drafts.

• Requested changes will increase turnaround time and may require additional days to complete.

• After Client confirms the draft, they'll be sent another contract confirming satisfaction & completion of project.

• Once signed, final files are sent over.

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Before Booking Checklist

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​Before booking online, we highly encourage all potential AND returning Clients to review the following details below to ensure they have all necessary information to create a smooth designing & onboarding process!

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• Before booking a desired service, it's mandatory for all Clients to have a confirmed business name & confirmed brand colors + hex codes.

• Clients must understand the service of interest, it's description & requirements.

• Clients must prepare & provide a clear concept for each service.

• Clients may submit "inspo" photos to reference for their project, but we will not redesign photos of other designers' work, or duplicate any wordings/text from other designers' work.

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Services​

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All services are personally completed and delivered by Taylor, the designer and owner of TaylorDesignedIt. All services are delivered digitally in high-resolution JPG, PDF or PNG formats. Editable design files (PSD files) are not included unless specifically requested.

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• Editable PSD files may be available upon request for an additional $65 per file.

• All services (exclu. creative direction) are digital only; we do not offer physical products or printed materials.

• Any product descriptions provided on this website should be reviewed carefully before purchasing to ensure you understand what deliverables you will receive.

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Payments

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To secure a service, clients must complete payment either:

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• Through the TaylorDesignedIt.com checkout system, or

• By custom invoice sent directly by TaylorDesignedIt.

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During checkout, the client must provide accurate first and last names. Billing and shipping addresses must match; otherwise, the order will be automatically canceled and refunded.

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Additional charges may apply based on client-specific requests and will be invoiced accordingly. Some services may require non-refundable deposits, and all payment terms are considered final and non-negotiable.

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Please note:

• No work begins until payment is received and onboarding is complete.

• All sales are final unless stated otherwise under our cancellation policy.

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​​Cancellation Policy

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If a client needs to cancel a service, they may be eligible for a full refund only if they contact us within 24 hours of the original purchase. After this 24-hour period, all sales are final and refunds will not be issued.

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Refunds will not be granted for delays caused by the client. If a client books a service but fails to complete the onboarding process (e.g., does not submit required forms, ignores follow-up emails, or remains unresponsive for an extended period), they forfeit their right to request a refund.

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Specifically:

• If a client delays onboarding for 10 days or more, no refund will be issued under any circumstance.

• Prolonged inactivity does not entitle the client to a refund.

• It is the client’s responsibility to begin the project within a reasonable timeframe after booking. Booking a service and then disappearing does not create grounds for cancellation or refund.

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If TaylorDesignedIt chooses to cancel a project for any reason (e.g., inability to complete the service, client difficulty, unresponsiveness, behavior issues), a partial refund may be offered at our discretion, based on work completed up to that point.

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Refund Policy

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Due to the digital and creative nature of our services:

 

• All sales are final after the 24-hour window (See cancellation policy)

• Refunds will not be granted if the client expresses dissatisfaction after project completion but failed to provide feedback or revision requests during the active design phase. It is the client’s responsibility to communicate concerns while the project is in progress. Clients must voice concerns before project completion. Post-completion revisions will be charged separately or require rebooking.

• Instant digital downloads are strictly non-refundable.

• If a client becomes unresponsive, uncooperative, or disrespectful during the design process, we reserve the right to cancel the project without issuing a refund.

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Revisions & Redesigns

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• Single services include 2 revision rounds, packages include 3, and websites or website packages include 5.

• Each revision round allows up to 10 small changes, like text edits, color tweaks, or minor layout adjustments.

• Extra revision rounds are available for a fee, or you can approve a draft as final to skip them.

• Each extra round usually takes 1–5 business days.

• One major redesign per project is available for a fee, with a turnaround of 3–6 business days.

• Any changes after final delivery are considered redesigns and require a new booking or payment.

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Design Process​

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Designing begins after we receive:

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1. A completed client questionnaire

2. A signed Client Service Agreement

3. Full or initial payment

4. The start date begins

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Clients will receive 1–3 or 6-8 watermarked drafts for review, depending on the service. Drafts are not to be copied, distributed, or used in any form until the final approved files are delivered. Any unauthorized use of drafts will be treated as a breach of this agreement.

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We expect professional, timely communication and patience as we work together through your project with care and attention.

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Final Files & Completion​

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The final deliverables will be released only after the client:

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• Approves the final draft(s), and

• Signs the Design Completion Agreement

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Any request for changes after this point will be treated as a redesign and will incur new fees. If the Completion Agreement is not signed within 72 hours, the project will be automatically marked as complete, and no further changes will be accepted without rebooking.

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Communication​

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TaylorDesignedIt maintains clear communication for all projects. You can expect a response usually within 1–3 business days. Frequent messages outside of project milestones are discouraged. To maintain workflow, clients should consolidate questions and feedback into fewer, organized messages.

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Unresponsiveness can cause delays:

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• If a client is unresponsive during a live project (design or revision phase) for more than 3 days after the first follow-up, the project will be rescheduled with a mandatory 10-day pause.

• During this pause, refunds are not available.

• If a client continues to remain inactive beyond the 10-day pause, the project will be canceled with no refund.

• Clients who return after cancellation may resume the project only by paying a continuation fee. Otherwise, they must wait 90 days before re-booking.

• If a client chooses not to continue the project or declines to re-book, they are strictly prohibited from using, sharing, or repurposing any drafts or preliminary designs previously provided. All drafts remain the intellectual property of TaylorDesignedIt and are for review purposes only.

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Delayed Communication + Onboarding​

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If the client fails to complete onboarding (initial onboarding form, questionnaire, agreement, etc.) or delays communication for over 10 days after booking, the following late fees will apply:

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• 10–20 days delayed: $50 late fee

• 21–30 days delayed: $75 late fee

• 31+ days delayed: $125 + $10 per week of additional delay ​

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If the delay exceeds 2 months, the project will be canceled. Refund eligibility will be reviewed on a case-by-case basis, with a maximum refund of up to 40%, at TaylorDesignedIt’s sole discretion.

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Final Acknowledgment

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By booking a service or submitting payment, you confirm that you agree to these Terms and Policies in full. These terms are legally binding and will be reinforced in the signed Client Service Agreement during onboarding.

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If you do not agree with these terms, you should not proceed with booking or payment.

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These policies exist to ensure fairness, clarity, and professional standards across all client projects. If you have any questions before booking or starting your project, please reach out to info@taylordesignedit.com.

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We value respectful collaboration and look forward to working with clients who trust our process, work and approach.

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